![]() ![]() We did not always have the answer as we managed the integrations in real time, but we are proud that we are releasing a powerful set of new and combined features that will continue to support better collaboration, improved efficiency, and most importantly drive impact for our communities for decades to come. Throughout this period of discovery, our partners were eager to learn more about our plans. Our approach was to listen to customers, test, and build new features and functionality. We recognized (and have already seen) the potential of our combined solutions but also saw the need for a diligent and intentional integration process. We integrated the teams and operational processes in less than a quarter, but we spent a much longer time considering, planning for, and executing the product integrations. But as many leaders know, integrating companies presents complex challenges. In late 2021, we acquired two companies-NowPow and Carrot Health-that have been incredibly valuable in helping us deliver on our mission and goals. We continue to believe that our community-centered and locally responsive approach will have the greatest impact on the communities that we serve. Today, Unite Us has facilitated over 17 million connections to care across 44 states and reduced the response time for an organization to accept a referral from a median of 17 days before Unite Us to a median of less than two days. We have had to evolve like any business and are not past all of the hurdles, but we are proud of how far we have come. There were other geographies where we were asked to slow down our network building model as partners who had worked in the social care space had their own network building models they were championing. There were some geographies that took longer to grow and support. But it didn’t happen overnight, and the reality is that change management is hard and growth takes time. ![]() These three principles have helped us develop and solidify our relationships with community partners across the country and drive real impact. We center community input throughout the design and development of our products.We hire teammates locally that directly support our community-based users.We provide community-based organizations support and access to the Unite Us Platform at no cost.This led us to three core principles that we have championed throughout our journey: We also knew that trust in our team and our technology would need to be earned. ![]() We understood that technology adoption would present a challenge for organizations who face resource and capacity limitations that are outside of their control. And community-based organizations lacked the technology and infrastructure to refer their clients to care, collaborate with other partners to serve their shared clients, and track outcomes to confirm that needs were met and demonstrate their impact. People seeking services were often provided nothing more than a phone number or information pamphlet. In those conversations, we quickly recognized the burdens faced by these individuals and community-based organizations. We started our journey by listening to the people who were seeking care and the community partners who served them. Building Technology-Powered Accountable Networks: Growing from Zero to One We want to share this reflection to support the next generation of leaders so that they can learn from our experience and understand that challenges are invariably a part of any effort to create long-term change. Unite Us is now the leading software company bringing sectors together to improve the health and well-being of communities.Īs we look back on our last decade with Unite Us, we wanted to take a moment to reflect on the challenges and opportunities we have faced in founding a company with a mission to deliver multi-generational, transformational impact for the communities we serve. We have since expanded from serving veterans and their families to serving all people who need connections to care across communities. We witnessed firsthand the barriers and inefficiencies that individuals face when trying to navigate health and social services, and set out to improve that experience. As military veterans, we wanted to alleviate the problems veterans and their families experienced during the transition back to civilian life. We founded Unite Us 10 years ago to connect individuals and families in need to health and social services to improve their lives. Dan Brillman and Taylor Justice, Unite Us Co-Founders
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